CX-POL-001
Quality policy
Cubixio’s work is used to make decisions. That places an obligation on us to be able to show how any figure or finding was arrived at, and to be held to it.
Scope
This policy applies to all work carried out in Cubixio’s name, including work delivered by specialists and partners we bring in. Anyone working on a Cubixio engagement works to this standard.
Our commitments
What we hold ourselves to
Documented method
Every engagement has a written method agreed before work starts: sources, criteria, and what the output will and will not support.
Traceability
Any figure we report can be traced back to its source and the processing applied to it. If we cannot show our working, we do not publish the finding.
Defined review
Findings are checked against documented criteria before release. Automated processing is identified as such, and the boundary between automated and reviewed output is stated in the deliverable.
Stated limitations
Every output states its coverage, its gaps and its confidence. We would rather report a narrower finding we can defend than a broader one we cannot.
Competence
We take on work only where we hold the skills to deliver it. Where an engagement needs expertise beyond ours we bring in named specialists, rather than learning at a client’s expense. We maintain our own skills deliberately, not incidentally.
Correction
Where we get something wrong we correct it, tell the client, and record what changed. Corrections are logged and reviewed for cause.
Continuous improvement
We review how we work, not only what we produce. Method, criteria and tooling are examined at the close of each engagement and what we learn is carried into the next. Client feedback is sought at the same point and fed into the same review. Recurring problems are treated as process failures to be fixed, not incidents to be managed.
Risk and compliance
We identify and manage risks to the quality, confidentiality and lawfulness of our work during scoping, not after the fact. We work within applicable legal, regulatory and ethical requirements, and decline work that would put us outside them.
Governance
Responsibility and review
Responsibility for this policy sits with the director, who is accountable for providing the time and resources its commitments require. Adherence is not optional on any engagement.
The policy is reviewed annually and updated as our practice changes. It is the standard our clients are entitled to hold us to. Where an engagement requires a more detailed quality plan, we agree one as part of scoping.
Last reviewed August 2026. Next review August 2027.
Questions about how we work?
We are happy to walk through our method before you commit to anything.